shipping policy
once your order has been processed we are unable to make any changes. if the incorrect address has been provided, it is your responsibility to contact us or the courier.
processing and shipping time can take from 8 - 14 business days.
our brands ship across South Africa and arrangements can be made for shipping outside of the country.
please contact us immediately if you have received an incorrect order- hello@thegoodsonline.com
tracking codes are sent to you via email.
returns and exchanges
returns and exchanges are subject to a single brand's policies. please email us for assistance in this regard.
email hello@thegoodsonline.com for assistance.
products/services
we are always looking for new local brands to add to our website! pop us an email hello@thegoodsonline.com and we can take it from there 😉.
feedback
we would love to hear your feedback, questions or concerns- we take feedback seriously & are always striving to improve.